Call us anytime at 1-800-420-0147 or e-mail us at contact@kratomlocker.com — Free shipping on all orders!

Shipping policy

Shipping Policy

At Kratom Locker, we are committed to providing fast, discreet, and reliable shipping across the United States. Our goal is to ensure your kratom order arrives safely, securely, and on time.

Processing Time

All orders are processed within 1–2 business days (Monday through Friday). During holidays, promotions, or high-volume periods, processing times may be slightly delayed—but we always work hard to get your order out as quickly as possible.

Shipping Methods & Rates

We offer multiple shipping options through trusted carriers such as USPS and UPS. Shipping rates and estimated delivery times will be calculated and displayed at checkout.

  • Standard Shipping: 3–5 business days

  • Expedited Shipping: 1–3 business days

Please note: Delivery times are estimates and not guaranteed. Once an order leaves our facility, final delivery is the responsibility of the carrier.

Tracking

As soon as your order ships, you’ll receive an email with a tracking number. You can use this number to track your shipment directly through the carrier’s website.

Shipping Restrictions

We strictly comply with federal, state, and local regulations regarding mitragyna speciosa (kratom).

We do not ship to the following U.S. states:
Alabama, Arkansas, Indiana, Rhode Island, Vermont, and Wisconsin

We also do not ship to the following municipalities:
San Diego (CA), Sarasota County (FL), Union County (MS), Jerseyville (IL), or Denver (CO)

If your order cannot be fulfilled due to legal restrictions, we will cancel the order and issue a full refund.

Lost, Stolen, or Damaged Packages

Kratom Locker is not responsible for packages lost or stolen after they have been marked as delivered by the carrier. If your package arrives damaged, contact us within 48 hours of delivery. Include your order number and clear photos of the packaging and product so we can work with you to resolve the issue.

Need Help?

If you have any questions or concerns about shipping, reach out to our support team anytime at contact@kratomlocker.com.

Customer service

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© 2026 Kratom Locker DISCLAIMER: The statements made regarding these products have not been evaluated by the U.S. Food and Drug Administration. Kratom products are not intended to diagnose, treat, cure, or prevent any disease. Consult with a licensed healthcare professional before using Kratom, especially if you have any medical conditions or are taking medications. Use responsibly.All Kratom sold by Kratom Locker is sourced in compliance with applicable federal laws. However, Kratom is currently banned or restricted in the following U.S. states and municipalities. We do not ship to the following states: Alabama, Arkansas, Indiana, Rhode Island, Vermont, or Wisconsin. We also do not ship to the following localities: San Diego (CA), Sarasota County (FL), Union County (MS), Denver (CO), or Jerseyville (IL).By purchasing from Kratom Locker, you agree that you are at least 21 years of age and that it is legal for you to possess and use Kratom in your jurisdiction.. 
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